Project Description

Introduction

Acme Co., a mid-size manufacturing company, operates across multiple locations, both domestically and internationally. The company has been using an on-premises phone system for years, but faced challenges regarding scalability, cost-effectiveness, and flexibility. In March 2023, they decided to transition to a cloud-based phone system.

Problem Statement

The existing on-premise system was fraught with issues related to high maintenance costs, unreliable call quality, lack of scalability with the company’s growth, and limited integrations with other digital communication channels. It also lacked the advanced features that modern unified communication systems offer, such as video conferencing, mobile app integration, and VoIP.

Solution

Acme Co. decided to migrate to a cloud-based phone system to curtail these challenges. They identified the following key goals for this project:

1. Reliable quality of service
2. Easy scalability as the company expands
3. Reduced maintenance and operational costs
4. Integration with other communication systems

Implementation

Acme Co. enlisted the help of The Netsolvers Inc., a leading provider of cloud-based communication solutions. A dedicated project team was assembled, which surveyed the existing infrastructure, understood the company’s communication requirements, defined the migration plan and executed it.

The major steps included:

1. Existing infrastructure assessment and Gap analysis
2. Selection and customization of the new cloud-based solution
3. Network readiness assessment for VoIP, ensuring sufficient bandwidth
4. Phased migration of locations, starting with those facing the most issues
5. Staff training and comprehensive system testing
6. Technical support and troubleshooting
7. Decommissioning the old system

Results

The cloud-based phone system implemented by Acme Co. enhanced the company’s overall communication efficiency, both internally and externally. Notable benefits are:

1. Reduced costs: The company reported a 60% drop in communication-related expenditure, specifically on maintenance and upgrades required for the previous system.
2. Scalability: The new system allows for easy addition of lines or features as and when required, supporting the company’s growth strategies.
3. Improved functionality: Features like video conferencing, mobile integration, and VoIP greatly improved operational efficiencies.
4. Higher reliability: Previously common call interruptions were now rare, providing a smoother communication experience.
5. Increased employee productivity: End-users found the system user-friendly, and the integration with other digital communication channels led to a more cohesive, efficient communication workflow.
6. Ease of Management: The central control panel helped in better management of the overall system and quicker problem resolution.

Conclusion

The migration from an on-premises phone system to a cloud-based system served- as a pivotal move for Acme Co., providing them with a more reliable, scalable, feature-rich and cost-effective solution. The success of this project made it a credible case study for similar organizations considering such a transition.

Project Type

• Case Studies -