Includes
Our CCaaS Offerings
Microsoft Dynamics 365 Customer Service / Contact Center
• Omnichannel agent desktop
• Omnichannel agent desktop
• Voice channel integrated with Teams
• AI-powered case management
• Customer history & sentiment analysis
• KPI dashboards & supervisor controls
Microsoft Teams Certified Contact Center (Landis Contact Center)
A certified, native Teams-integrated CCaaS platform.
• Call queues & routing
• Call queues & routing
• Omnichannel (voice, chat, email, WhatsApp)
• Supervisor dashboards
• Real-time & historical reports
• Call recording & compliance
• PCI & HIPAA support
• Seamless Teams presence integration
• Salesforce Service Cloud
• Zoom Contact Center
• RingCentral Contact Center
• Oracle & Cisco SIP environments
• Cloud-native
• AI-ready automations
• Lower operational costs
• Better customer satisfaction
• Integrated with your existing Teams & CRM stack